Our first and foremost priority is to ensure that you get what you want and that is in the least possible time. But one thing that you must always remember is that almost all of our products are made to the order or are pre sale and thus we take 2-3 working days to complete a jacket. We believe that a customer should not get an old item which has been made months ago rather he should be provided a freshly made piece of clothing as he spend and pays his hard earned income. However there are some hot selling jackets or items in demand that are made before hand in order to cater the need of multiple consumers at the same time.
If a customer orders a custom item so the making and delivery time may be slightly more than the others because it has to be made from the scratch but you don’t be anxious. If you are ordering a custom made jacket we are going to assure that you will get that item in your hand within two weeks or so.
Under normal conditions the delivery and shipping process takes up to 10 normal working days out of which 3-4 days are required in the making of the jacket or upper and 4-6 days are required for the product to reach the destination.
For the delivery process we use the best courier services of DHL, UPS, SkyNet and FedEx. Those products which are present in our warehouses, we sometime use postal services for the dispatching of items if required.
First of all we choose that courier service which offers the best rate. In most cases the flat rate is around $35 for most of the countries but if you are residing in Eastern part of Africa, Europe or South America you may have to pay slightly more as your location is a bit harder to reach. But if your order exceeds $250 then you are eligible for free shipping which means you will not have to pay for your courier services and we will be taking care of that for you.
We want to make it clear to all of our customers that we are not responsible for any of the import duties that your country has imposed. You will have to pay all the import duties and the taxes and these duties vary from country to country. So make sure you know all the rules regarding the import duty of your country.
Returns and Exchange
Here at your most favourite outfit and apparel center, we are working hard to be of better services to you so that when it comes to buying of apparels there is no one else but us and thus that is why we are offering a “20 Days Return Policy” through which you will be able to judge and see to the full and if there is a problem would be able to return it in the time frame easily.
A major problem which makes customers to use this exchange and return service is because of the size. As what is worn as a Small in UK is not worn as Small in USA and what is worn as Large in Canada is not worn as Large in Australia. Size differs as the country changes so it is impossible for us to come out with a universal size. In order to get rid of this problem we however have come up with a size chart of our own that you should look at before ordering as this will cause us and you to avoid the unnecessary inconvenience that we both may have to face later.
If the product you receive is not what you had expected or if you are not contended with the acquisition then you can simply send back to us the parcel along with all the tags, packaging and receipts but within the “20 days’ time” frame. In order to make the process hassle and pester free we have a dedicated customer service which will guide you through all the process of this return and exchange. However there are some basic steps which you will have to follow regardless of the country. These steps are:
First of all you have to mail us with the problem or defect that you have come across or even of the size problem and demand a RMA (Return Merchandise Authorization) number without which we don’t not accept any return.
You are replied through the email and will be given further instructions on how to dispatch the item from your side.
As soon as we receiving it, we will inspect the item and then will issue the refund or return as per customer’s demand.
Item(s) should be in original condition with all the stuffs that you received with it. It is important to note that you will have to pay all the charges of the freight and when sending make sure the courier service you are using is reliable as we will not take any responsibility in case of loss or theft.
If in case, a customer has received a product which he did not order only then the company will bear the return shipping charges. If the return is being made of the size claim, the buyer will have to pay the shipping charges of sending the package back to us and then getting the corrected size back to him.
Discount on the very next purchase you make from us.
Getting the complete money back from us.
Note: Custom made (made to measure) products, products on sale and discounted products are Non Returnable and Non Refundable.